Refund policy
At ViciousFootball, we stand behind the quality of our products and want you to shop with confidence. Please review our policy below before placing an order.
Returns
Due to international fulfillment and hygiene considerations for performance footwear and apparel, we do not accept returns for reasons such as incorrect sizing, change of mind, or personal preference. We recommend reviewing sizing details carefully before ordering.
Exclusions
Refunds or replacements will not be issued for:
- Incorrect size selection
- Change of mind
- Normal wear and tear
- Minor color or design variations caused by lighting or screen differences
- Sale or clearance items
Refunds & Replacements
If there is an issue with your order, you may be eligible for a replacement or refund if:
- Your items arrives damaged or defective
- You receive the wrong item
- An item from your order is missing
Return Period
To qualify, please contact us within 14 days of delivery and provide clear photo or video evidence of the issue.
Verification Requirements
To help us resolve your request efficiently, please include:
- Your order number
- A photo of the shipping slip
- Clear photos or videos of them item
-
A clear image of the size tag
Resolution
Once your claim is reviewed and approved, we will issue a replacement or refund at no additional cost. In most cases, returns are not required.
Important Use Disclaimer
Using boots on an incorrect playing surface (for example, FG boots on AG or turf) will void eligibility for refunds or replacements, as this constitutes improper use and may cause premature damage.
Contact
If you have any issues with your order, please contact us at viciouskits@gmail.com, and our support team will assist you as quickly as possible.